Privacy Policy – YOURHOUND Pet Services

Effective Date: 28/08/2023

This Privacy Policy outlines the practices of YOURHOUND Pet Services, operated under Victaurus Pty Ltd (“Company”, “we”, “our”, or “us”), in relation to the collection, use, and protection of personal information provided by users of our online Pet Service marketplace (“Service”). By accessing or using our Service, you consent to the terms of this Privacy Policy.

Information We Collect

We collect and process various types of personal information, which may include but is not limited to:

  • Contact information such as names, email addresses, and phone numbers.
  • Pet-related information, including pet names, breeds, and preferences.
  • Payment information for processing transactions.
  • User-generated content such as reviews and ratings.
  • Communication records between users and Petpro’s on our platform.
  • Location information for service bookings and logistics.

How We Use Your Information

We use the collected information for purposes including but not limited to:

  • Facilitating and managing service bookings between Users and Petpro’s.
  • Processing payments and providing receipts.
  • Communicating with users regarding their bookings and account-related matters.
  • Sending promotional and informational communications, subject to user preferences.
  • Improving our services, platform, and user experience.
  • Analyzing usage patterns and trends.

Information Sharing and Disclosure

We may share your personal information in the following situations:

  • With Petpro’s for the purpose of providing the booked services.
  • With third-party service providers and partners who assist us in delivering services and improving our platform.
  • With legal authorities if required by law, court order, or in response to a legal request.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission or storage can be guaranteed to be 100% secure.

Your Choices

  • You can manage your communication preferences by updating your account settings.
  • You can access, update, or delete certain personal information through your account settings.
  • You have the right to request access to your personal information or request its deletion, subject to legal limitations.

Cookies and Tracking Technologies

We may use cookies and other tracking technologies to collect information about your usage of our platform and services. You can manage your cookie preferences through your browser settings.

Children’s Privacy

Our Service is not directed towards individuals under the age of 13. If we become aware that we have collected personal information from children without parental consent, we will take steps to remove such information from our records.

Changes to Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. We will notify users of significant changes. Continued use of our Service after changes to the Privacy Policy constitutes acceptance of the updated terms.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at

Quick Note

Please note: For the best experience, please use Safari or Firefox browsers when using the calendar to calculate quotes. Chrome browser displays delayed or incorrect amounts.

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